Shipping policy

SHIPPING POLICY

Shipping Policy

Thank you for shopping at LUNELYA. Below is our shipping policy to help you understand how and when your order will be delivered.

Order Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and holidays).

  • Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time & Delivery

  • Estimated delivery time: 3–7 business days

  • Delivery times are estimates and may vary depending on destination, carrier delays, or peak periods.

Shipping Costs

  • Shipping costs are calculated at checkout.

  • We may offer free shipping promotions from time to time, which will be clearly stated on the website.

Tracking Information

  • A tracking number will be provided once your order has shipped.

  • Please allow up to 24–48 hours for tracking information to update after shipment.

Shipping Carriers

  • We work with trusted shipping partners to ensure timely and reliable delivery.

  • Carrier selection may vary depending on location and order volume.

Incorrect Address

  • Please ensure that your shipping address is correct at checkout.

  • LUNELYA is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Delays

  • While we strive to meet delivery estimates, LUNELYA is not responsible for delays caused by:

    • Carrier issues

    • Weather conditions

    • Customs clearance

    • Unforeseen circumstances beyond our control

Contact Us

If you have any questions regarding shipping, please contact us at:
📧 support@lunelya.co.uk